Incorporating Emotional Intelligence In Your Business Processes
This article was adapted from Episode 33 of the Elevated Entrepreneur Podcast. Click here to listen.
In today’s episode, we are joined by Brandie De La Rosa. Brandie is the founder and CEO of E3inspire and an expert in IT, business analytics, and psychology. Brandie is also a motivational speaker, international author, and passionate community leader on a mission to address the messy violence epidemic. E3 Inspire provides trauma-informed care for businesses and individuals using technology and emotional intelligence to empower victims to transition from survivors to thrivers. As a single mother of two, Brandie is an inspiration leading by example and encouraging others to live a life of purpose and impact.
In this article, you will learn more about emotional intelligence, trauma, how to fix our workplace, and how to incorporate the human factor in our communication and processes in business.
Read on!
Responsibility Vs. Ownership
We don't take responsibility for the action against us, but we take ownership of the choices that we make to those actions. In whatever situations we are in, we have to take ownership of our choices because they led us to where we are today and embracing them is the beginning of progress. Whether that is the choice of not speaking up for ourselves, staying in a situation for too long, or not doing things differently, we have to take ownership of those choices.
Responsibility, on the other hand, is understanding the damage that has been done to you without victimizing yourself, learning from it and doing something about it. This is the post-traumatic stress syndrome we deal with after coming out to the other side of our situation. So many times, it is not the physical that affects us. It’s the mental breakdown. When our brain is broken, it's a hidden disability, and no one sees it, and we also don't know how to fix it.
Taking responsibility is all about looking inwards and learning how to reprogram your mind to get through your situation or trauma.
Tip: When you become good at programming your mind, you strengthen your muscle memory, and your whole life changes.
Balancing Talking About Your Trauma Without Relieving It
It's great to bring up your trauma to a certain degree because it gives your credibility and does not define who you are. Balancing talking about your trauma and living a purposeful life is all about without forgetting where you came from or letting trauma define where you are going.
Trauma is there to serve as a powerful catalyst in shaping the person you are meant to be. However, if you allow it to solely define your identity, you risk becoming trapped in a victim mindset, continuously reliving painful experiences from the past.
Being a victim of a situation is undoubtedly challenging to find oneself. Yet, by intentionally cultivating a strong support system and actively embracing the traits and qualities of the person you aspire to become, you can initiate a positive chain reaction that will snowball your personal growth and transform your lifestyle.
How To Turn Your Employees Into Your Advocates
You will make the most loyal employees for yourself and your business by incorporating the human factor in your business.
When you genuinely care for your employees, their loyalty will be unwavering. They will shout about you from the mountain tops and stay committed even when offered a better position or more pay elsewhere because your company cares. They will also do everything in their power to give back, be productive, and take your company to the next level.
Every company is about making more revenue and attracting and recruiting great talents, and employees are your biggest sales pitch for recruiting. By infusing your processes with a more humanistic approach and embracing emotional intelligence, you will attract top talents and bolster your company's profitability.
Tip: Your company is all about employees. If you have no employees, you have no business, product, or service and, therefore, no customers.
Balancing Empathy And Letting People Go
As an employer, balancing empathy and letting people go for your business continuity can be a challenging moment. Having conversations with your employees and helping them to understand the situation can be emotionally demanding to you as an employer, to employees being laid off and two employees being left behind.
According to Brandie, as an employer, you have to be mindful of your employees, even when planning layoffs. Laying off your employees without emotional intelligence and a clear and fair strategy can create loopholes for them or the other employees remaining behind to do damage or harm to your business.
Letting people go and practicing emotional intelligence is all about balance and putting the human factor in the process. Doing it right and effectively will help you create an optimal outcome for everybody.
-Raylen
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